LEVO Oil Infusion, Inc., a wellness brand in Denver, Colorado, faced significant challenges integrating their Shopify store with Propack's 3PL system. Inefficient order processing, inventory tracking discrepancies, and communication gaps with customers were major hurdles impeding their growth and customer satisfaction.
To address these issues, LEVO partnered with eHouse for an innovative integration solution. eHouse implemented a system using pre-built and custom connectors for Shopify and Propack, improving order management, inventory tracking, and communication. As a result, LEVO reduced manual efforts, improved order accuracy, and increased operational efficiency. This integration not only overcame previous challenges but also positioned LEVO for expansion, ensuring a smooth and satisfying customer journey.
Services & Tech
Integrations used:
3PL Integration
eCommerce Integration
Connectors used:
Shopify
Propack 3PL
At LEVO, their passion lies in discovering natural pathways to wellness through the infusion of fresh ingredients at home. Their products empower individuals to create customizable recipes, unlocking the full spectrum of benefits from wholesome herbs. Utilizing a process that has been employed for centuries, LEVO’s patented technology allows for the extraction of the whole plant’s nutritional and medicinal properties without the need for additives or solvents.
LEVO was born out of a desire to simplify and improve the infusion process. With over 800 retail locations and a dedicated team based in Denver, Colorado, LEVO continues to revolutionize herbal infusion, offering creative freedom and superior results to its customers.
LEVO Oil, faced with the challenge of optimizing order management workflows between their Shopify store and Propack fulfillment system, sought a solution to streamline processes, improve efficiency, and enhance customer satisfaction. With diverse use cases and specific requirements, they turned to innovative integration solutions by eHouse to meet their evolving needs.
LEVO Oil encountered several challenges in their order management process.
Firstly, they struggled with inefficient order processing as orders had to be manually filtered before being sent to Propack, resulting in delays and errors.
Additionally, they faced difficulties in cross-referencing shipping methods using country-specific codes, leading to inconsistencies in order fulfillment.
Another challenge was the inability to add special notes using specific Shopify tags and metafields, which limited communication with customers and hindered their ability to provide personalized service.
Lastly, inaccurate inventory tracking in both Shopify and Propack caused discrepancies and stockouts, further complicating their operations and impacting customer satisfaction.
These challenges highlighted the need for a comprehensive integration solution to streamline workflows and improve efficiency across the board.
To address their challenges, LEVO Oil implemented a comprehensive integration solution provided by eHouse. This solution leveraged pre-built connectors for Shopify and Propack, supplemented by a custom connector specifically designed for order edits. VL OMNI played a crucial role in facilitating this integration, ensuring seamless communication and data exchange between LEVO Oil’s Shopify store and Propack. This integration facilitated efficient order management and synchronization of inventory between the two platforms, improving overall operational efficiency.
With the integration solution in place, LEVO Oil was able to tackle specific use cases to enhance their order management processes as:
Filtering of orders based on various conditions such as missing SKUs, digital items, and bundled or kit items divided into multiple lines.
Cross-referencing shipping methods using country-specific codes.
Adding special notes using specific Shopify tags and meta fields, enabling enhanced communication with customers and personalized service.
Skipping orders that only contain non-physical items, prioritizing the fulfillment of physical products.
Multiple inventory checks in both Propack and Shopify, ensuring accurate inventory tracking and preventing stockouts.
Ability to edit orders manually or using a third-party Shopify app within approximately five minutes after order creation, which eliminates the subsequent update required after posting to Propack.
Overall, the integration solution provided by eHouse equipped LEVO Oil with the tools and capabilities necessary to mitigate order delays and streamline the order management workflow, ultimately overcoming their previous challenges and optimizing their order management processes to improve efficiency.
For LEVO Oil specifically, the implementation of a delay on webhooks allowed for order editing using apps or manual intervention before orders were sent to Propack. This feature enabled the unbundling of specific items and the creation of separate lines for kit items. Additionally, it facilitated modifications to orders or items in cases of stockouts or incorrect items ordered (But! its important to note that ordering editing has limitations currently on Shopify’s side).
eHouse specifically focused on LEVO Oil’s business rules and built integrations around their specific use case. LEVO Oil’s integration continue to be configured to their needs, rather than forcing them into a standardized integration box. This ensures seamless order management.
By harnessing cutting-edge integration solutions and customizing workflows, LEVO Oil has effectively streamlined order management between Shopify and Propack. This optimization has led to smoother processes, better communication, and increased efficiency, culminating in a seamless and gratifying customer journey, positioning themselves for expansion and growth.
"When we needed to take the next step in our order processing and management systems but were not ready for a full ERP suite, we turned to VL OMNI to create a custom solution at a manageable cost. Their integration has brought much-needed reliability to our inventory tracking and allows us more control over order edits and syncing. It gave us the confidence we sought after of accurate data processing and has saved us countless hours on manual work that we previously took on. LEVO is very grateful for their expertise throughout the process and continued support on the day to day."
Sarah Igram, COO
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